The Requirement
Airport terminals are dynamic and unpredictable environments. Passenger behavior shifts based on time of day, season, airline, nationality, travel purpose, and unplanned disruptions.
To maintain high service quality and efficient operations, airports must accurately forecast where and when passengers will be in the terminal—not only at security or check-in, but throughout the entire journey.
Traditional planning tools often fall short. They depend heavily on historical averages or static rules, lacking the precision to reflect real passenger flow patterns or respond to sudden changes.
The Solution
AMORPH.aero’s Passenger Flow Planning enables airport operators to simulate, forecast, and plan passenger movements across the terminal with a high degree of accuracy.
By combining flight schedules, live updates, and passenger behavior models, the solution delivers a reliable forecast of passenger volumes at key process points.
This planning capability helps airports proactively manage congestion, optimize terminal operations, and deliver a better experience for passengers—while also providing a solid foundation for downstream resource planning.
Solution Features
- Predictive modeling of passenger load at each terminal process point
- Agent-based simulation of full passenger routes—departures, arrivals, and transfers
- Demand forecasting for queue sizes, waiting times, and checkpoint peak loads
- Rule-based planning with custom logic for staffing needs based on time, zone, and passenger profile
- Dynamic resource allocation per lane or zone, matched to forecasted demand
- Scenario planning to prepare for peak days or disruption cases
- Real-time adaptability for refining plans based on evolving operational data
- Integration with rostering and ordering systems to streamline communication with internal and external service providers
Solution Benefits
- Accurate passenger flow forecasting based on real behavior and live data
- Proactive congestion management through early identification of peak loads
- Improved planning precision for all terminal operations
- Customizable simulations for different passenger types and process rules
- Better decision-making with insights that go beyond historical averages