The Requirement
Even with perfect planning, real-world conditions change quickly. Flights are delayed, show-up profiles shift, and terminal congestion can appear in minutes. Most airports plan terminal resources days or weeks in advance—but struggle to adapt those plans in real time.
Operations teams need a way to continuously adjust staffing, lane use, and equipment allocation to match live passenger behavior and real-time disruptions.
The Solution
With AMORPH.aero’s Terminal Resource Optimization, airports can dynamically allocate resources—such as check-in counters, security lanes, staff, and baggage belts—based on up-to-date flight data, predicted flows, and live measurements.
It connects long-term planning with short-term operational decisions, so resources are used efficiently without overstaffing or service drops.
Solution Features
- Real-time synchronization with AODB and RMS
- Passenger behavior prediction, including arrival curves, queue times, and baggage loads
- Automated allocation suggestions for staff and lanes at each checkpoint
- Rule-based adjustment logic for handling special days, peak hours, and unexpected disruptions
- Integrated workflows for resource ordering across internal and external service providers
- End-to-end process from planning and prediction to real-time adaptation:
- Plan: Forecast passenger demand by checkpoint and profile
- Predict: Combine live updates with historical data to refine forecasts
- Optimize: Use intelligent rules to allocate staff and lanes
- Collaborate: Share plans seamlessly with third-party providers
- Adapt: Update resource use in real time as conditions change
Solution Benefits
- Smarter resource allocation eliminates overstaffing and under-allocation
- Fast reaction to live conditions, including delays and unexpected queues
- Lower operational costs through lean, data-driven planning
- Improved coordination between airport operations and external partners
- Enhanced passenger experience with shorter wait times and smoother flow